Support Center
Get help with ScanWithPhone and QRScanner MX. Find answers to common questions or reach out for personalized support.
ScanWithPhone
AI Document Scanner
Get help with document scanning, OCR, translations, and AI features.
View on App Store →QRScanner MX
QR & Barcode Scanner
Get help with QR code scanning, generation, and history management.
Need Help?
Can't find what you're looking for? Send me an email and I'll get back to you as soon as possible.
Email SupportScanWithPhone FAQ
How does the AI-powered OCR work?
ScanWithPhone uses advanced on-device AI to extract text from documents with high accuracy. The AI processes images locally on your device, ensuring privacy while delivering fast, accurate text recognition in multiple languages.
Is my data secure and private?
Yes! ScanWithPhone processes everything on your device. Your documents and extracted text never leave your device unless you explicitly choose to share them. All iCloud syncing is end-to-end encrypted.
Which languages support translation?
ScanWithPhone supports translation to over 50 languages including Spanish, French, German, Chinese, Japanese, Korean, Arabic, and many more. The app automatically detects the source language for accurate translations.
Can I export documents to other formats?
Yes! You can export your scanned documents as PDF files, Word documents, or save them directly to Photos. You can also share them via email, AirDrop, or any other sharing method.
QRScanner MX FAQ
What types of QR codes can I scan?
QRScanner MX supports all standard QR code types including URLs, WiFi credentials, contact information, email addresses, phone numbers, SMS, calendar events, locations, and plain text.
Can I create my own QR codes?
Absolutely! QRScanner MX includes a powerful QR code generator that lets you create QR codes for any content. You can generate codes for URLs, WiFi networks, contacts, and more, then save or share them instantly.
Does the app store my scan history?
Yes, QRScanner MX maintains a complete scan history locally on your device. You can search, filter, and organize your scans. All data stays on your device for maximum privacy.
Can I scan QR codes from photos?
Yes! You can import photos from your photo library and QRScanner MX will automatically detect and decode any QR codes in the images. Perfect for screenshots or saved QR code images.
Troubleshooting
Camera Issues
- • Make sure camera permissions are enabled
- • Clean your camera lens
- • Ensure adequate lighting
- • Try restarting the app
Scanning Problems
- • Hold the device steady
- • Position the QR code/document in frame
- • Check for reflections or shadows
- • Try adjusting distance from target
System Requirements
ScanWithPhone
- • iPhone: iOS 18.2 or later
- • iPad: iPadOS 18.2 or later
- • Mac: macOS 15.2 or later (M1+)
- • iCloud account for sync (optional)
QRScanner MX
- • iPhone: iOS 15.0 or later
- • iPad: Compatible via iPhone app
- • Camera access required
- • Photo library access (optional)
Still Need Help?
If you couldn't find the answer to your question, don't hesitate to reach out. I'm here to help and usually respond within 24 hours.